Explore our technical support
Reliable support. Global reach. Industry-leading service.
We understand that when your equipment is in production, downtime isn’t just inconvenient – it’s costly. That’s why every product from Spectrum Technologies comes with full, world-class support designed to keep you up and running.
What You Get with Spectrum Support
Our support package includes:
- A 1-year onsite warranty covering parts and labour from day one.
- Equipment supported for at least 10 years from installation.
- Spare parts stocked in the UK, USA and China to minimise lead times.
- A 24/7 global support network and rapid response team.
- Dedicated field engineers operating from three continents, providing global coverage.
- Sales/service representation in over ten countries.
- Optional remote diagnostics capability for rapid fault analysis and digital troubleshooting.
- In-depth technical training courses (on-site or in our training centre) from our dedicated customer support team.
- A service philosophy: “Whatever your problem, whatever the time of day, someone will be there to help.”
- Many faults can be resolved remotely, reducing the need for an on-site visit.
Todo ello a cargo de nuestro equipo de atención al cliente.
Sea cual sea su problema, sea cual sea la hora del día, siempre habrá alguien al otro lado del teléfono o alguien que responda a su correo electrónico.
Se calcula que el 95% de las averías de nuestras máquinas pueden resolverse por teléfono, por lo que no tendrá que preocuparse por los costosos gastos de desplazamiento.
Spectrum ofrece asistencia las 24 horas del día con ingenieros especializados en equipos situados en 4 continentes.
Para cualquier consulta técnica, necesidad de resolución de problemas o para informar de una avería, póngase en contacto con:
Why Spectrum Support Stands Out
Our customers tell us that what makes us different is consistency and global reach. You’re not just buying a machine – you’re backed by a dedicated team, stocked parts, and support systems that scale with your production needs. With us, you get:
- Rapid access to genuine parts and expert engineers.
- Coverage that spans multiple continents and time-zones.
- Training and diagnostics built in, so you’re never left unsupported.
- A warranty and service commitment that spans at least a decade.
Explore nuestra amplia gama de aplicaciones y descubra cómo nuestras innovadoras soluciones pueden satisfacer sus necesidades específicas.
Manténgase al día con las últimas noticias y eventos de Spectrum Technologies. Descubra las actualizaciones, perspectivas del sector y próximos eventos.
Nuestro equipo de expertos ofrece servicio y soporte integrales, garantizando el rendimiento y mantenimiento óptimos de nuestros sistemas láser.