Explore our technical support
Reliable support. Global reach. Industry-leading service.
We understand that when your equipment is in production, downtime isn’t just inconvenient – it’s costly. That’s why every product from Spectrum Technologies comes with full, world-class support designed to keep you up and running.
What You Get with Spectrum Support
Our support package includes:
- A 1-year onsite warranty covering parts and labour from day one.
- Equipment supported for at least 10 years from installation.
- Spare parts stocked in the UK, USA and China to minimise lead times.
- A 24/7 global support network and rapid response team.
- Dedicated field engineers operating from three continents, providing global coverage.
- Sales/service representation in over ten countries.
- Optional remote diagnostics capability for rapid fault analysis and digital troubleshooting.
- In-depth technical training courses (on-site or in our training centre) from our dedicated customer support team.
- A service philosophy: “Whatever your problem, whatever the time of day, someone will be there to help.”
- Many faults can be resolved remotely, reducing the need for an on-site visit.
所有这些都是由我们敬业的客户支持团队提供的！
无论您遇到什么问题，无论一天中的什么时间，电话的另一端总会有人接听或有人回复您的电子邮件。
据估计，我们设备95% 的故障都可以通过电话解决，因此无需担心昂贵的上门服务费。
Spectrum 拥有遍布四大洲的专业设备工程师，提供全天候支持。如有任何技术问题、故障排除需求或报告故障，请联系：
Why Spectrum Support Stands Out
Our customers tell us that what makes us different is consistency and global reach. You’re not just buying a machine – you’re backed by a dedicated team, stocked parts, and support systems that scale with your production needs. With us, you get:
- Rapid access to genuine parts and expert engineers.
- Coverage that spans multiple continents and time-zones.
- Training and diagnostics built in, so you’re never left unsupported.
- A warranty and service commitment that spans at least a decade.
